Frequently Asked Questions

Booking Appointments

Initial appointments must be booked over the phone by calling our office at (250) 336-8767. If you cannot reach us during office hours, please leave your name, number, and a brief message on our secure voicemail system and we will return your call as soon as possible.

We require all appointments to be booked by the patient except in the following circumstances:

  • The patient is under the age of 18 and you are a parent or guardian
  • The patient is incapacitated or otherwise unable to book the appointment themselves and has authorized for you to do so on their behalf.

Innisfree Farm
3636 Trent Rd
Courtenay , BC
V9N 9R4

Prior to the first appointment, we ask you to submit the following:

  • Intake forms – completed online through your JaneApp account
  • Pathology report or other diagnostic documentation
  • X-ray and imaging reports (actual images not needed)
  • Copies of blood work for the past 2 years or since prior to your current diagnosis, whichever period is longer

Digital copies should be scanned and emailed to or hard copies mailed to: 3636 Trent Road, Courtenay, BC V9N 9R4 


Please organize your medical records in chronological order to avoid administrative fees

We suggest you start preparing these documents as soon as your appointment is booked  – it can take up to 30 days or longer for some medical institutions to provide you with your records.

As long as you have submitted your intake forms online, we can proceed with the consultation; however, we cannot develop a care plan for you until we have received your medical records.

Your initial appointment fee includes a 15-minute protocol review to answer any questions you have regarding the logistics of implementing the protocol such as how to take the herbs medicines, timing of supplements, and what is or isn’t recommended in terms of diet and lifestyle.

Following this initial review, quick clarification questions regarding your current protocol can be answered by email. Any questions requiring more than 15 minutes of response time and/or research on your behalf will be billed in increments of 15 minutes (see fees section).

New concerns or significant changes in your health require a follow-up appointment. These can be booked anytime on our online booking site

Yes, virtual appointments are offered through Jane telehealth. Please note any time differences before booking your appointment!

Your Wellness protocol will serve as a comprehensive road map for your healing journey. It is a living document that will be updated and adjusted as you progress and requires active participation on your part. Your Wellness protocol may include any of the following:

– Herbal remedies in the form of tinctures, teas, capsules, powders, and topicals. These can be purchased from our onsite herbal dispensary

– Nutritional supplementation provided through FullScript – a Canadian online dispensary that carries high-quality practitioner grade supplements. As a patient of Cabrera Clinic, you receive a 15% discount on products

– Dietary and lifestyle recommendations to optimize your return to health

– Recommendations for testing to be ordered through your GP or through our office.

– Guidance on navigating conventional treatment options and self-advocacy coaching

– Referrals to other trusted medical professionals as appropriate

If you can’t find a time online, we may be able to offer you availability outside of our regular hours. Please call the office at (250) 336-8767 to inquire.

We require 48 hours notice to cancel your appointment without fees; however, we appreciate it if you let us know as soon as possible so we can offer your appointment slot to other patients in need.

We have access to a wide range of testing for patients, including:

  • Adrenal hormones and Stress Index
  • Bone strength and bone loss
  • Candida and dysbiosis (SIBO)
  • Detoxification capacity and toxin load
  • Digestive capacity (liver, pancreas)
  • Estrogen metabolism and clearance
  • Female hormone panel (pre / post menopause)
  • Heavy metals
  • Immune profile
  • Lipoprotein particle size and type
  • Liver and pancreas function
  • Male hormone panel
  • Oxidative stress load
  • Vitamin and mineral balance

No. Chanchal is a medical herbalist with the British Columbia Herbalist Association and the American Herbalist Guild. She holds a Masters in Herbal Medicine from the University of Wales.

Dispensary Procedures

We grow a large portion of the herbs used in our tea blends and are adding more all the time; however, not all the herbs we use grow in this climate. We source herbs that we don’t grow at the farm from trusted suppliers.

Good herbal manufacturing requires a large amount of space, specialized equipment, and a great deal of time. We make our own tea blends, infused oils and salves, skin and body care products, and sprays. We leave the rest to those who do it best and source only from trusted suppliers with whom we have ongoing relationships. Every product we bring in to the dispensary undergoes quality control tests for purity and potency.

We can send herbal products anywhere in Canada. Rates are determined by Canada Post. Orders over $300 qualify for free shipping.

We do not ship outside of Canada

If you are a resident of the U.S., we will send your formulas to the Mederi Clinic in Oregon who can dispense them for you.

If you live internationally, we will do our best to recommend local herbal dispensaries in your area where you can have your formulas filled.


At Cabrera Clinic, we are accustomed to working in a collaborative manner and routinely prescribe herbs alongside conventional therapies and pharmaceuticals. In many cases we can leverage “positive” herb-drug to the patient’s benefit while avoiding herbs that pose a known safety risk. Herbs can also be used to mitigate the harmful side effects of some drugs while helping other drugs to work more effectively. Cabrera Clinic’s team of medical herbalists is trained to which herbs are safe to use when. We provide education and guidance through this process and make all clinical decisions on a case-by-case basis .

The Appointment

Regardless of the practitioner you choose, you can expect to receive the highest level of care from our clinic. All patient files are overseen by Chanchal and day-to-day patient care is managed by Alina.

As her associate, Alina receives ongoing clinical guidance and mentorship from Chanchal while utilizing her own clinical expertise and unique approach to herbal prescribing.

Booking with Alina offers patients a way to be seen in clinic faster and for a reduced rate while still benefiting from Chanchal’s decades of clinical wisdom.

You may also choose to see Alina for the first appointment and do a follow-up with Chanchal down the road.

Follow ups are recommended every 3-6 weeks or any time there is a significant change in your health, conventional treatments, blood markers, or to review recent labwork.

Initial Consultation: We will discuss your symptoms, health concerns, medical, family and personal history, your nutrition and diet, exercise and sleep habits, as well as any other information that will help us to understand the factors contributing to your health concerns. We will also review any previous lab testing or medical records. This initial fee also includes 1 – 2 hours post-consultation work-up, plus personalized report, treatment plan and herbal/other recommendations for you (see “what does a Wellness protocol typically entail”).

Follow-up Consultation: During follow-up appointments we will review your progress including any changes to your symptom picture. Included in this appointment fee: graphing and interpretation of blood work, research, and protocol revisions after the appointment as required.

Yes. Please let your practitioner know that someone else will be joining the call before your appointment


Initial Intake with Chanchal: $265 CAD + gst

Initial Intake with Alina: $195 CAD + gst

Credit card is required upon booking. Fees are billed after the appointment.

Follow-up with Chanchal $120 CAD + GST

Follow-up with Alina: $90 CAD + GST (sliding scale: $45 – last Wednesday of each month) 

$40 + GST (in Canada)

Please call the office as soon as possible at (250) 336-8767. Please note our office hours as found on the Contact page. 

Alina currently offers sliding scale for repeat appointments only on the last Wednesday of each month. The cost for these appointments is $45 (50% of the regular fee). Availability is limited, please email to inquire.

Chanchal currently does not offer sliding scale appointments.

We are not able to offer any discounts on herbal medicines at this time.

Chanchal’s rates are higher to reflect the decades of clinical experience she offers; however, you can expect to receive a similar level of care from both practitioners.

You should budget between $200 and $300 per month for your supplements, herbs , and appointments.

In general, herbal medicine services are not covered through most insurance plans in Canada. Some patients have had success submitting the cost of their consults. We suggest you check with your insurance provider.

If you are a current patient, quick clarification questions regarding your current protocol can be answered by email. Any questions requiring more than 15 minutes of response time and/or research on your behalf will be billed in increments of $40/15 minutes depending upon the time it takes for your practitioner to formulate a response. Please direct your questions to

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